Privacy Policy

1. Overview

Prime Disposal & Hauling ("we," "us," "our") respects your privacy. This policy explains how we collect, use, and protect your personal information, including mobile phone numbers, when you use our website and services.

2. Information We Collect

We collect your name, email address, phone number (including mobile number), service address, and billing information when you book a service, sign up for a membership, or contact us.

3. How We Use Your Information

We use your information to process bookings, schedule services, send service confirmations and reminders, respond to inquiries, and operate our business. We may use your mobile number to send you transactional and operational text messages related to your service.

4. SMS / Text Message Practices

Message frequency: Message frequency varies. You may receive text messages when a booking or membership is confirmed, and for service-related reminders. Typically, you will receive 1–4 messages per service transaction.

Message and data rates may apply. Standard messaging and data rates from your mobile carrier may apply to messages you receive from us.

Opt-in: Internal staff members provide verbal consent to receive operational booking alerts. Customers may be opted in when they book a service or start a membership.

Opt-out: You can opt out of receiving SMS messages at any time by replying STOP to any message. You can reply HELP for assistance. After opting out, you may receive one final confirmation message.

5. Non-Sharing of Mobile Numbers

We do not sell, rent, lease, or share your mobile phone number with any third party for marketing purposes. Your mobile number is used solely by Prime Disposal & Hauling to deliver service-related notifications and will not be shared with other organizations for their promotional use.

6. Data Security

We use Stripe for secure payment processing and do not store full credit card details on our servers. We take reasonable technical and organizational measures to protect your personal information.

7. Contact Us

Questions about this policy? Email support@primedisposalhauling.com or call/text (510) 988-5541.