Privacy Policy | Prime Disposal & Hauling

1. Overview

Prime Disposal & Hauling ("we," "us," "our") respects your privacy. This policy explains how we collect, use, and protect your personal information, including mobile phone numbers, when you use our website and services.

2. Information We Collect

We collect your name, email address, phone number (including mobile number), service address, and billing information when you book a service, sign up for a membership, or contact us.

3. How We Use Your Information

We use your information to process bookings, schedule services, send service confirmations and reminders, respond to inquiries, and operate our business. We may use your mobile number to send you transactional and operational text messages related to your service.

4. SMS / Text Message Program — Opt-In & Consent

Mobile opt-in and consent: By providing your mobile phone number to Prime Disposal & Hauling — whether through our online booking forms, membership sign-up, commercial sign-up form, or by verbally providing it to our staff — you expressly opt in and give your affirmative consent to receive service-related text messages from us at the number you provided. Consent is not a condition of purchasing any goods or services. You may revoke consent at any time.

Types of messages you will receive: Booking confirmations, membership and account confirmations, pickup schedule updates and reminders, on-demand pickup notifications, service alerts, and customer support replies. We do not send promotional or marketing text messages.

Message frequency: Message frequency varies based on your service activity. Typically, you will receive 1–4 messages per service transaction. For active weekly memberships, you may receive up to 8 messages per month.

Message and data rates may apply. Standard messaging and data rates from your mobile carrier may apply to messages you receive from us. You are responsible for any such charges.

Opt-out: You can opt out of receiving SMS messages at any time by replying STOP to any message from us. Upon opting out, you will receive one final confirmation message confirming your opt-out. No further messages will be sent unless you re-opt in.

Help: You can reply HELP to any message at any time for assistance or information about our SMS program. For support, you may also email support@primedisposalhauling.com or call/text (888) 586-5148.

Carriers & support: This SMS program is supported on major U.S. wireless carriers. For carrier-specific support or delivery issues, contact us at the number or email above.

5. Data Sharing

Customer data is not shared with 3rd parties for promotional or marketing purposes.

Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

We may share your information only with service providers who help us operate our business (such as our SMS delivery provider and payment processor Stripe) under written agreements that restrict their use of your data, and where required by law. These providers are contractually prohibited from using your mobile number or consent information for their own marketing purposes.

6. Messaging Program Terms and Conditions

1. The messaging program consists of general customer care messaging to answer questions and provide support to customers. Messages will be sent from (888) 586-5148.

2. You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at Support@primedisposalhauling.com.

4. Carriers are not liable for delayed or undelivered messages.

5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

6. If you have any questions regarding privacy, please read our privacy policy details contained in the rest of this page or contact us at Support@primedisposalhauling.com.

7. Data Security

We use Stripe for secure payment processing and do not store full credit card details on our servers. We take reasonable technical and organizational measures to protect your personal information.

8. Contact Us

Questions about this policy? Email support@primedisposalhauling.com or call/text (888) 586-5148.